Refund & Return Policy
Effective Date: 1st August, 2026
Welcome to Koyastore. We want you to love every purchase. If something isn't right, our simple return process has you covered.
1. Return Eligibility
Items are eligible for return if they are:
- Returned within 7 days of delivery
- Unused and in their original, undamaged packaging
- Accompanied by the original invoice or order number
For hygiene reasons, in-ear earbuds and earphones can only be returned if the seal is unbroken.
2. How To Start A Return
- Go to My Account → Orders and select the order.
- Choose “Request Return” and tell us the reason.
- Print the prepaid label we email you and drop the parcel at any partner location.
- Track the return from your dashboard.
3. Refunds
Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. Shipping fees are refunded only when the return is due to our error or a defective product.
4. Exchanges
Need a different colour or size? Choose “Exchange” when starting the return and we will ship the replacement as soon as the original is scanned by the carrier.
5. Damaged Or Defective Items
If your product arrives damaged or develops a fault within the warranty period, contact us with photos and your order number. We will arrange a replacement or full refund at no cost to you.
6. Contact Us
How to reach us
- Email: support@koyastore.online
- Phone: +1 (800) 569-2786
- Address: 120 Market Street, Suite 400, San Francisco, CA 94105