FAQs
Orders & Shipping
Yes, we provide fast and reliable delivery service to ensure your mobile accessories arrive safely and on time at your doorstep. Standard orders ship within 24 hours and most customers receive them within 2–4 business days.
As soon as your order ships you will receive an email and SMS with a tracking link. You can also see live tracking under My Account → My Orders.
We currently ship nationwide and to 40+ countries. International delivery takes 5–10 business days and duties are calculated at checkout.
Products & Compatibility
Every product page lists the supported devices and connection types. Most of our accessories use universal standards such as Bluetooth 5.x, USB-C and Qi wireless charging so they work across Apple, Samsung, Google, Xiaomi and other brands.
All wireless headphones and earbuds we sell support Bluetooth 5.0 or newer and pair instantly with smartphones, tablets, laptops and smartwatches. Many also include a wired 3.5 mm or USB-C option.
Yes — we source directly from brands and authorised distributors only. Every product is 100% genuine and comes sealed in its original packaging.
Returns & Warranty
Absolutely. All products sold on Koyastore come with a minimum 12-month manufacturer warranty. Selected premium products include extended coverage — check the Additional Information tab on the product page.
Yes. You can return or exchange any unused item in its original packaging within 7 days of delivery. Start a return from your account dashboard or contact our support team and we will take care of the rest.
Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method.